Review of Policies
Scheduling of Appointments & Changes
We have a new automated system that everyone will be encouraged to use by the end of the year
Email will be the preferred method to confirm your appointment.
No call, No show & Late Cancellation Fee
Our office has a 24-hour cancellation policy
Please let us know as soon as possible if it is necessary to cancel your child’s session.
There is no charge for canceling or rescheduling your child’s therapy when adequate notice is provided.
Late cancellation and no-shows will be billed the following rates:
-
Late cancellation (less than 8 hours notice) = $15
-
No-Shows = $25
-
We will be implementing a “3 strike” system, which means after 3 no-calls/no-shows, your child will be taken off the schedule. After this action, there is no guarantee of receiving the same therapy time.
Attendance
Please be on time for your child’s appointment. If you are late arriving the session still needs to conclude on time so that the rest of the day’s schedule can remain on track.
Ex: Appt is at 1:30, you arrive at 1:13, your child’s session will be over at 2:00 regardless.
Extended times must be discussed with the director.
We recognize and appreciate all the parents who come on time and attend 75% or more of their child’s visits. Attendance is related to progress and this is often used by insurances to grant us therapy
Evaluation and Authorization Process
After therapy has begun for your child we are required to do a re-authorization, every 6 months, in order to continue providing services. You will be advised by the office of the re-authorization date. Once the necessary process has been completed, we will cancel all further therapy for your child until he/she is reapprovaed. In which case our office will contact you immediately to resume therapy.
The following insurers require re-authorization:
-
Well-care
-
Amerigroup
-
Peach State
Notifying The Office of Insurane Changes (New Insurance, Inactivity, etc)
Parents & Therapists Working Together- What Can I Do As A Parent?
Please make the office aware of any changes regarding your child’s insurance, whether his/her insurance has become inactive, switched etc. You will be responsible for therapy charges if you attend therapy without any insurance coverage.
If you change, we need to know that as well because each insurance company is different when trying to recieve therapy.
We strive for success in every one of our clients. That being said, please respect the therapist(s) while they are in the session with your child.
Allow the child to develop a relationship with the therapist. This means sitting close to the door or outside the room
Parents are encouraged to sit in and observe the last 5-10 minutes of the session, and schedule a conference at a different time.
No video recording of therapy. We will at times record sessions as a teaching strategy for you to use at home but please refrain from secret recordings.
Please do not distract the therapist during your child’s session with phone calls or excessive talking.
Waiting Area Rules
For the comfort of everyone; Guests, Parents, Children, and Staff. We ask that you kindly take into consideration of our policies.
-
Please be mindful of everyone around you when using electronic devices. Earplugs are highly recommended to prevent from disturbing others.
-
Please do not attend your child’s therapy while under the influence of alcohol, drugs, or medications that may hinder one’s reason. We are mandatory reporters of abuse or neglect and we will have to call the authorities if we suspect your child is in danger
-
No smoking around the building. There are designated smoking areas provided
-
Be mindful that there is a therapy room right next to the lobby and you should monitor loud talking and/or laughing.
Thank you for choosing First Words Speech Services
​
Accepted Insurance
Amerigroup
Medicaid
Bluecross Blue Shield
Patient Registration
This is your File section paragraph. Invite new patients to complete the forms and send them back to you for simple registration.